Claims Management
Operations and compliance:
My experience has been gained through working within the Claims management industry who are regulated by the Ministry of Justice
I can provide compliance and operational solutions for your company
- Regular auditing and assistance (daily, monthly, quarterly, annually)
- Operational procedure and compliance guides covering all aspects of regulation
- Manage your compliance function for you.
I can assist with-
- Authorisation and licensing (Regulators MOJ and ICO)
- Sign off for Advertising, marketing and promotion materials
- Web site sign off and monitoring
- Assist with the due diligence on lead providers
- Contact with customers including call scripts, monitoring, questionnaires.
- Contract terms: terms and conditions
- Client money accounts Handling money: Disbursements
- File audit and call monitoring audits: procedures to show that processes are followed
- Compliance manual or monitoring programme
- Complaint handling
- Training and competence (continuous Performance development process) training records
- Money laundering
- Disaster recovery including Data governance controls
- Collections processes and systems