Phone : 020 3286 2171
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Claims Management

Operations and compliance:

My experience has been gained through working within the Claims management industry who are regulated by the Ministry of Justice

I can provide compliance and operational solutions for your company

  • Regular auditing and assistance (daily, monthly, quarterly, annually)
  • Operational procedure and compliance guides covering all aspects of regulation
  • Manage your compliance function for you.

I can assist with-

  • Authorisation and licensing (Regulators MOJ and ICO)
  • Sign off for Advertising, marketing and promotion materials
  • Web site sign off and monitoring
  • Assist with the due diligence on lead providers
  • Contact with customers including call scripts, monitoring, questionnaires.
  • Contract terms: terms and conditions
  • Client money accounts Handling money: Disbursements
  • File audit and call monitoring audits: procedures to show that processes are followed
  • Compliance manual or monitoring programme
  • Complaint handling
  • Training and competence (continuous Performance development process) training records
  • Money laundering
  • Disaster recovery including Data governance controls
  • Collections processes and systems
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