Operations and compliance:

My experience has been gained through working within the Claims management industry who are regulated by the Ministry of Justice

I can provide compliance and operational solutions for your company

• Regular auditing and assistance (daily, monthly, quarterly, annually)
• Operational procedure and compliance guides covering all aspects of regulation
• Manage your compliance function for you.

I can assist with-

• Authorisation and licensing (Regulators MOJ and ICO)
• Sign off for Advertising, marketing and promotion materials
• Web site sign off and monitoring
• Assist with the due diligence on lead providers
• Contact with customers including call scripts, monitoring, questionnaires.
• Contract terms: terms and conditions
• Client money accounts Handling money: Disbursements
• File audit and call monitoring audits: procedures to show that processes are followed
• Compliance manual or monitoring programme
• Complaint handling
• Training and competence (continuous Performance development process) training records
• Money laundering
• Disaster recovery including Data governance controls
• Collections processes and systems