•Structure & process (All)
•Compliance monitoring & support plan (All)
•Licences (All)
•Agreements (includes due diligence)
•Approved persons (FSA only)
•ICOB process (FSA only)
•MCOB process (FSA only)
•Debt management process & procedures (Settlements, Debt Management, IVA’s, Bankruptcy etc)
•Client money
•Collections process & procedures
•T & C scheme and records (Continuous performance development)
•Treating Customers Fairly (FSA only but recommend that all should follow principle)
•Complaints procedure & register
•Marketing procedure & sign-off register
•Fraud/money laundering
•Data protection
•Notifications breaches register