Mystery Shopping audits

As the name suggests, we will follow your customer journey process,

LIVE and on an agreed sample..

• Detailed audit report showing any potential risks gaps within the sales process
• Balance up the process to your policy and procedures against what is actually happening
• Check that the sales process is within regulatory requirements
• Provide Management information for ‘Treating Customers Fairly’
• Marketing process is compliant

We have carried out this audit with a number of our clients as part of their compliance strategy and part of their Treating Customers Fairly procedure and policy.