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Mystery shopping

 

Mystery Shopping audits

As the name suggests, we will follow your customer journey process,

LIVE and on an agreed sample..

  • Detailed audit report showing any potential risks gaps within the sales process
  • Balance up the process to your policy and procedures against what is actually happening
  • Check that the sales process is within regulatory requirements
  • Provide Management information for ‘Treating Customers Fairly’
  • Marketing process is compliant

We have carried out this audit with a number of our clients as part of their compliance strategy and part of their Treating Customers Fairly procedure and policy.

 

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