Mystery shopping
Mystery Shopping audits
As the name suggests, we will follow your customer journey process,
LIVE and on an agreed sample..
- Detailed audit report showing any potential risks gaps within the sales process
- Balance up the process to your policy and procedures against what is actually happening
- Check that the sales process is within regulatory requirements
- Provide Management information for ‘Treating Customers Fairly’
- Marketing process is compliant
We have carried out this audit with a number of our clients as part of their compliance strategy and part of their Treating Customers Fairly procedure and policy.