Reminder concerning complaints handling

Member States have until 9  July 2015 to implement the Directive. FCA rules require firms to resolve complaints within 8 weeks so we are proposing to implement the rule changes for firms 8 weeks before the Directive has to be implemented (i.e. on 15 May 2015) to ensure that if firms take up to 8 weeks to resolve a complaint, firm complaint handling procedures and ombudsman service procedures will be compliant by 9 July 2015. CP14-30

To read the consultation paper control click  http://www.fca.org.uk/static/documents/consultation-papers/cp14-30.pdf